Return and refund policy

At Spice IT, customer satisfaction is our top priority. We aim to provide high-quality dry fruits, packed with care and delivered to you in the best condition. However, if you're not completely satisfied with your purchase, our return policy is designed to ensure a smooth and hassle-free process.

1. Eligibility for Returns:

  • Returns are accepted within 7 days from the date of delivery.
  • Products must be in their original, unopened, and undamaged condition to be eligible for return.
  • Due to the nature of the products (perishable goods), returns are not accepted if the packaging is opened, damaged, or tampered with.

2. Non-Returnable Items: The following items are non-returnable:

  • Opened or used dry fruits.
  • Custom orders 
  • Items purchased as part of special promotions or sale events.

3. How to Return: If you wish to initiate a return:

  • Contact our customer support team at [Phone Number: 8072464146 & 8148339366 ] within 7 days of receiving your order.
  • Provide your order number, product details, and reason for the return.
  • Our team will guide you through the return process and send you a return authorization if necessary.

4. Refund Process:

  • Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
  • If approved, refunds will be credited to your original payment method within 7-10 business days.
  • For bank transfers, the time frame may vary depending on your bank’s policies.

5. Shipping Fees:

  • Return shipping costs will be the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect items).
  • If the return is due to our mistake, we will cover the shipping costs.

6. Damaged or Incorrect Products:

  • If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order, and we will arrange for a replacement or full refund at no extra cost.

7. Exchanges:

  • We do not offer exchanges for dry fruits. If you'd like a different product, please return the original item and place a new order.

Thank you for shopping with us! We are committed to providing you with the best quality dry fruits and exceptional service. If you have any questions or concerns about our return policy, feel free to reach out to our customer support team